FREQUENTLY ASKED QUESTIONS

We know this is a big decision.

These FAQs are here to clear up common questions and help you feel confident about what comes next.

  • We act as your single point of contact for the entire project. Instead of juggling multiple trades and schedules, you bring the vision and we coordinate the people, plans, and details to make it a reality.

  • We love helping you design your project and choose materials that fit your style and budget. For larger projects that require 3D renderings or architectural plans, there is a design fee—but once those designs are complete, they’re yours to keep and use as you wish. If you already have architectural plans, we’re happy to work with them; we won’t ask you to start over.

  • For larger remodel projects, we charge a design fee to cover layout refinements, drawings, and the time it takes to coordinate selections and firm pricing with our trade partners. Most projects fall within a typical range of $X–$Y, depending on size and complexity. We’ll review your specific design fee with you before starting that phase, and if you move forward with the project, the full amount is credited toward your total cost.

  • An estimate is an early, educated guess based on the information we have at your initial visit—it’s a rough budget range to see if the project is feasible before we invest in detailed design and pricing.

    A quote comes after the design phase, once layouts, selections, and any required prints are in place and our trade partners have provided firm numbers. For remodels, this can take about 1–3+ weeks depending on complexity. Your quote is detailed, project-specific, and forms the basis of our contract so you can move forward with clear expectations.

  • We build your price from the direct costs of your project (materials and trade partners) and then apply a single, all-inclusive markup. That markup is designed to cover three things:

    • The time our team spends managing and coordinating your project

    • The overhead required to run a licensed, insured construction company

    • A modest net profit so we can stay stable and stand behind our work

    After paying for direct costs and overhead, our goal is to earn a net profit typically in the 8–10% range of the total project price, which is in line with what many professional residential contractors aim for—not dramatically more. The key difference is that we’re transparent about how we structure and present that pricing.

    For a deeper explanation of our pricing approach, please see our detailed guide - “How Does ISI Construction Price Remodeling Projects?”.

  • For repair work, payments are typically 50% before work begins and 50% at completion. For remodels, payments usually follow a 50% start, 40% at substantial completion, and 10% at final completion, with details adjusted to fit the specific project. Occasionally, this varies depending on the project scope.

  • In most cases, you can stay in your home while we work. Certain spaces—like a full kitchen remodel—may be out of use for a period of time, and we’ll review what that looks like so you can plan ahead and feel prepared.

  • During design and planning, you’ll work closely with our sales team to turn your ideas into a clear plan and selections. Once you sign, your project manager becomes your day-to-day guide, keeping you informed on progress, schedule, and any decisions needed.

Pre-Construction Questions:

  • Timelines depend on the scope of work, material choices, and whether we’re updating existing spaces or changing layouts. During planning, we’ll review a simple guide with common project types and typical durations, so you know what to expect.

  • We provide a full one-year workmanship warranty on all work performed by ISI Construction and our trade partners. This covers defects in our workmanship, but does not extend to damage caused by vandalism, homeowner neglect, or theft. Most products also include their own manufacturer warranties, which vary by item; if a material defect arises, we’re happy to help coordinate with the manufacturer to work toward a resolution. Throughout the project—and again at final completion—we walk the space with you, note any touch-ups, and address them so you can enjoy your finished space with confidence.

  • If something unexpected comes up, your project manager will walk you through the issue and options. When a change is needed, we document it with a clear change order and coordinate the trades, so the problem is handled for you.

  • All of our trade partners are required to be licensed, insured, and bonded. Your project manager will let you know who is scheduled to be on site and when, coordinating with your schedule for peace of mind.

  • Your project manager works with our trades to ensure daily cleanup and no unnecessary mess is left behind. We use dust barriers to help protect the rest of your home. While some noise is unavoidable, we’ll let you know when louder or busier days are coming so you can plan your schedule.

During Construction Questions:

Want a more in-depth look at our process? Download the “Our Process” PDF.

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